YouMail is the ROCK! YouMail LOVES its Customers!
“We love our customers, we don’t hate them.”
-Ken Brickley, VP Online Marketing
I had a pleasant chat over the phone with Ken Brickley this afternoon regarding my post this morning, who was calling to clarify the situation regarding importing contacts into YouMail. Apparently this is one of their most requested additions, and they’ve been working on it for some time now. Unfortunately, they ran into a database architecture problem and had to rework parts of the back-end before starting on implementing the feature itself. Ken estimated that the first beta would be available in approximately a month, and offered to let me test it. Of course I said yes! For me personally this is going to be the feature that really makes YouMail work.
All in all I was impressed by YouMail’s rapid response to my post, and frankly feel satisfied as long as they’re working on it. If I don’t get a beta invitation in a month I’ll only be mildly dissapointed, it was my earlier misconception that they weren’t working on it at all that got me riled up.
For anyone that hasn’t given YouMail a look yet I HIGHLY recommend it. They’ve got a very functional, friendly, well put together application that I would recommend to any of my friends and family. From the reading and trials I’ve done thus far they also seem to be leading the pack in value-added voicemail, and are constantly adding useful new features. (Useful as soon as my contacts are imported at least. :-D) Impressively, they’re even offering speech-to-text transcription with their accounts which are free, a service I see elsewhere costing $30/month.
I’d just like to say keep up the good work to Ken and the rest of the YouMail team, and I can’t wait for the release of contact importing!
This entry was posted on Wednesday, July 2nd, 2008 at 12:25 pm and is filed under Commentary. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
