Shame On You Xobni!!!

I just posted this in the Xobni forums…

When I disable an add-in in Outlook I expect it to stay disabled! I do NOT expect it to completely ignore and override my actions and force my PC to do something I expressly told it NOT to do. (Load Xobni)

You need to rectify this as soon as possible, as at the moment your app is behaving more like malware than the helpful utility it’s supposed to be.

As for the reason I was disabling it? I’m trying to determine which of my add-ins is causing Outlook to crash every single time I exit, forcing a lengthy PST check the next time I load it. Other contenders are Plaxo, Tungle, the Live Maps add-in, and various annoying extras that Microsoft, Adobe, and others insist on adding with their default installs. ClearContext is also installed but it behaved fine before adding Tungle and Xobni, and regardless of who’s causing the problem ClearContext is so important to my email workflow that I wouldn’t consider removing it regardless.

I look forward to you addressing this issue, or I expect an extremely good reason for why software should do the exact opposite of what I’ve told it to do.

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This entry was posted on Friday, July 18th, 2008 at 8:50 am and is filed under Feedback. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

6 Responses to “Shame On You Xobni!!!”

Jason Knudsen July 18th, 2008 at 10:46 am

Hey Drew,

Haven’t heard of these issues happening with Tungle, our doors are open anytime that you need our help though!

support@tungle.com

Drew Loika July 18th, 2008 at 11:21 am

Thanks for the support, I also find Tungle quite useful which is why I *tried* to disable Xobni first. Given my current usage scenario Xobni and Plaxo are my least useful “heavy” add-ins.

Brad Meador July 18th, 2008 at 11:28 am

Hi, Drew. The next time you receive the error dialog, click “What data does this error report contain?”. That dialog may point you towards the source of the issue. If you find ClearContext to be the source, please go to ClearContext > About > Email Support so that we can take a closer look at the issue. Thanks!

Adam Smith July 18th, 2008 at 1:32 pm

Hi Drew,

I understand your frustration. Unfortunately there were some cases in which Outlook disables Xobni in the background without the user explicitly turning Xobni off. We have code that tries to identify those cases to re-enable Xobni, but that code doesn’t know if the user explicitly turned Xobni off or if Outlook had a hiccup and turned Xobni off.

That’s why we are where we are. It’s not our intent to ignore the users’ wishes; we have a strong culture of always thinking about what’s best for the user.

If you’d like to disable Xobni, please try the following: open regedit, navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\XobniMainConnectorShim.Connect, then create a String Value called ‘XobniDisable’ and modify the LoadBehavior to be ‘0′ instead of ‘3′. To re-enable Xobni thereafter, just change LoadBehavior back to ‘3′.

If these instructions are unclear, please shoot me an email and I’ll walk you through in more detail!

Again, sorry for the inconvenience.

Best,
Adam Smith

Drew Loika July 18th, 2008 at 3:21 pm

Adam,

Thanks for the tip on disabling Xobni, and if you’ve had problems with Xobni getting disabled then I can understand why you had it re-enable itself. I hope you find a workaround, but in the meantime the registry hack works well for the few people managing their Outlook add-ins.

Rob July 22nd, 2008 at 8:53 am

Have you guys tried this plugin? It works really well and helps keep your email organized.

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